Kansas City, MO was once served by a Public Utility Model EMS system, the Metropolitan Ambulance Services Trust (MAST) until it was transitioned to the Kansas City Fire Department in 2010. At the time, some local leaders were concerned that the quality of care would suffer.
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Secret KCFD audit found ‘alarming’ lack of compliance with heart attack protocols
By Mike Hendricks Updated
June 25, 2025
https://www.kansascity.com/news/local/article309294265.html
The Kansas City Fire Department’s paramedics and emergency medical technicians failed to follow the approved protocols for treating chest pain 87% of the time they were called to an emergency, according to an internal audit obtained by The Star through an open records request.
That poor performance put Kansas City residents experiencing heart attack symptoms at greater risk of not receiving the treatment they needed in time to avoid poorer health outcomes or even death, the audit said. And according to a recent lawsuit that first revealed the existence of the audit, the failure of Kansas City’s emergency responders to follow those protocols presented “a very specific danger to public health and safety.”
To put it simply: Kansas Citians could be dying from heart attacks unnecessarily because firefighters are frequently making errors or skipping steps in their emergency response.
Deputy Chief Laura Ragusa, the department’s chief medical officer, initiated the audit and analyzed the data after receiving field reports from department supervisors who were concerned about the level of care patients were receiving from the department’s emergency responders.
She presented her findings to Fire Chief Ross Grundyson on March 13, along with suggestions on how to improve performance through more rigorous training and testing, according to her audit report and the whistleblower and employment discrimination lawsuit she filed against the city in Jackson County Circuit Court.
Ragusa’s report placed blame for the poor response on what she described as the department’s lack of emphasis on its emergency medical treatment services, despite the fact that medical calls account for 76% of the department’s emergency calls, while fire suppression calls make up only 16%.
“Rank and file employees are begging for training, especially hands-on training,” the report said and set out specific benchmarks for increasing protocol compliance.
But rather than act on her findings, Grundyson suppressed the report, Ragusa claims. He ordered her to “not share the data with anyone outside the department,” the lawsuit says. The audit summary also notes that.
Shared data with city officials
Ragusa had planned to share her findings with the city’s Emergency Medical Services Coordinating Committee the following week on March 19. That committee includes people from within and outside the department. Members include the fire chief, the city’s health director, an emergency room doctor not employed by the city, as well as two paramedics, two emergency medical technicians (EMTs) and the city manager, who chairs the committee.
But Ragusa did not share the data with the committee, according to minutes of that meeting on the city clerk’s website.
She did, however, defy Grundyson’s order that same day when, according to court documents, she and the city’s medical director, Dr. Erica Carney, met privately with Interim City Manager Kimiko Black Gilmore and Mayor Pro-tem Ryana Parks-Shaw.
Ragusa provided Gilmore and Parks-Shaw with packets of information “outlining the areas of concern from the audit and their recommended plans to address the issue.”
Among those plans was Ragusa’s suggestion that the department conduct another audit to measure the competency of the department’s paramedics and EMTs. Any inadequacies found would then be addressed with additional training and regular tests to measure skills and compliance with the department’s treatment protocols.
Ragusa and Carney declined The Star’s request for comment. Gilmore and Parks-Shaw did not respond when asked via email for their reactions to the audit’s findings.
When asked to comment on the audit’s findings and the allegations within Ragusa’s lawsuit, the fire department issued only a brief, written statement:
“Due to the ongoing litigation, Chief Grundyson is unable to comment on the unvalidated internal report but does state that he has the upmost confidence in the skills and abilities of the members of KCFD. He is certain they will continue to provide the high-quality care and service that they always have.”
Audit’s finding ‘alarming’
Ragusa’s lawsuit called the audit’s findings “alarming.”
Her statistical analysis of emergency response reports found that KCFD personnel followed all the protocols for treating chest pain just 13.2% of the time during the two-month study period, and only 8.3% of the time when treating acute respiratory distress. Patients with that condition experience shortness of breath and low blood oxygen levels.
Overall compliance with treatment protocols in assessing and treating patients for all conditions was 17%.
The protocols are set out in a 186-page rulebook last updated by the department medical director in September 2024 and based on national standards. The chest pain protocols are on page 72 and tell emergency responders what to do — from obtaining vital signs, to applying a cardiac monitor, to whether they should administer nitroglycerin to a heart attack patient.
In the case of a patient who has taken medications for erectile dysfunction in the past 36 hours, the answer in that case would be no.
The audit does not identify which protocols were not being followed. It could be as simple – and often crucial – as failing to provide a patient with low-dose aspirin to help prevent blood clots. A 2009 study in the medical journal Prehospital Emergency Care found that EMS personnel often failed to have patients chew an aspirin tablet when that might have helped more than other treatment.
But Ragusa’s audit report does not state what lapses were most frequent. She recommended following up with quarterly audits that might provide more detail and increase protocol compliance to 50% by the end of 2025.
While the results reflected problems with the department’s medical response overall, Ragusa concluded that the people most at risk are those in lower socio-economic groups, which have the highest number of calls for service. People living in those ZIP codes are also less likely to have someone in their households with CPR training who can provide aid while waiting for an ambulance to arrive.
“Cardiac arrest survivability is drastically increased with bystander CPR,” the report said.
The results were based on analyzing a sample of 10% of the 13,000-plus emergency medical call responses during those two months, and 100% of the chest pain and acute respiratory distress calls.
A medical professional familiar with the study’s findings said the results were concerning.
“I am scared for our patients,” said that person, who spoke to The Star on the condition of anonymity, fearing retaliation from city officials for speaking out.
Alleged acts of retaliation
Ragusa’s allegations about the audit and the fire chief’s response to it are but one section of a multi-part lawsuit that alleges a pattern of workplace discrimination toward her as the highest-ranking woman within the department’s uniformed personnel.
The Star previously reported on one aspect of her case concerning the city’s prolonged search for someone to serve as the permanent chief of the fire department. Grundyson has filled the position in an interim capacity for two and a half years.
The city launched a nationwide search in early 2023 for her replacement after former Chief Donna Lake retired. But it then suspended the search that December, with the explanation that Grundyson needed to stay on until a new labor contract was negotiated with International Association of Fire Fighters Local 42, the union that represents the majority of the department’s firefighters.
The search resumed last October, after the contract was signed, and the deadline for applications was two weeks ago, on June 10.
Ragusa alleged in her suit that the city discriminated against her, as well as other female and minority candidates, by refusing to interview them for the job back when it was first advertised.
Ragusa said that she is better qualified to lead the department than Grundyson, who like all but two fire chiefs in the history of the department is a white man.
According to her lawsuit, Grundyson has expressed interest in remaining chief until 2027, and City Manager Mario Vasquez has not ruled that out.
Ragusa filed a shorter, first draft of her lawsuit in February. It alleged that Grundyson had discriminated against her after she informed him of what she believed were illegal and unethical practices related to department contracts, medical billing and reporting requirements for federal reimbursements.
She said Grundyson retaliated against her by minimizing her contributions to the emergency response during the fatal shooting at the 2024 Super Bowl victory rally, while praising the actions of her male colleagues. He also removed her from key assignments, such as a committee making security arrangements for the World Cup soccer tournament, she said.
“The current Fire Chief has engaged in an ongoing, continuing pattern of discrimination and harassment of Plaintiff based upon her sex that has resulted in a hostile work environment,” the lawsuit said.