AIMHI Benchmarking Report

The Academy of International Mobile Healthcare Integration (AIMHI) Releases 

2024 Benchmarking Survey:

Earlier this year, the Academy of International Mobile Healthcare Integration (AIMHI) released our bi-annual 2024 Benchmark Report. While that report covered high-level metrics, respondents supplied a plethora of valuable, granular detail regarding operational and financial metrics.

We are releasing this BONUS EDITION of the Benchmark Report, detailing the Operational Metrics achieved by these High-Performance/High Value (HP/HV) EMS systems.

We encourage public policy officials and EMS system leaders to compare their performance metrics with these systems.

If you would like any assistance developing your metrics, please feel free to contact us at hello@aimhi.mobi

These are the reports you want to read if you want to know how your urban or suburban EMS system compares to these systems on key measures such as clinical proficiency, service delivery innovation, response times, cost per unit hour, cost and revenue per transport, and reliance on local tax subsidy.

Key Takeaways from the Operational KPIs BONUS EDITION include:

The per-Capita response rate for participating AIMHI member agencies was 0.18961, meaning a ‘typical’ 100,000 population community would generate 18,961 EMS responses.

To meet this demand, participating AIMHI agencies scheduled an average of 0.37305 unit hours per Capita, meaning an average of 37,305 ambulance unit hours per 100,000 population, or the equivalent of 4.3 ambulances per 100,000 people.

Response Unit Hour Utilization (UHU-R) for AIMHI agencies participating in the survey was 0.508, essentially meaning on average, an on-duty ambulance was assigned to a response 50.8% of the time they were on-duty.

Respondents reported achieving an average of 90.1% scheduling efficiency, meaning they were able to provide 90.1% of the planned unit hours.

Download the 2024 Benchmarking Report BONUS EDITION: Operational Metrics below:

2024 High Performance-High Value EMS Delivery KPIs - Operational - FINAL.pdf

Download the 2024 Benchmarking Report below:

Download the 2022 AIMHI Benchmarking Report below:

2022 AIMHI Benchmarking Summary - Full.pdf