Upcoming events

    • 10 Aug 2021
    • 8:00 AM - 11:45 AM (EDT)
    • Phoenix

    Pinnacle EMS Precon: How Do You Compare? Quality Metrics in the Age of ET3
    August 10, 2021 | 8:00—11:45 AM MST

    What if your largest payer announced today that your future funding will be based on certain quality measures? Well, it’s actually already happened. Under Emergency Triage, Treat and Transport (ET3) model, the Centers for Medicare and Medicaid Services has indicated that participating ambulance services will be eligible for bonus payments based on quality. Some state Medicaid officials have also requested example quality measures that could be used for a supplemental payment program. And the Academy of International Mobile Healthcare Integration recently published clinical, operational and financial performance measures that have been shared with external stakeholders such as the International City/County Management Association, America’s Health Insurance Plans and the National Association of Counties.

    Want to know how your agency’s key performance metrics compare to some of industry’s highest performing EMS systems? Wondering how to evaluate and report key quality metrics for your system and benchmark your measures over time? This session will take a deep dive into these performance measures and provide participants with tools to generate, track, report, evaluate and improve quality metrics in your organization – all in an effort to help you prove value to payers.

    As part of the session you will develop a custom take-home plan.

    You will learn:

    • How the key performance indicators in the AIMHI Benchmarking Report are generated and evaluated
    • How to trend KPIs over time and use short cycle process changes to improve performance
    • Strategies for leveraging measures to demonstrate and improve value
    • How to create customized practical improvement plan for your service and community
    • How to encourage and hold team members accountable for improved performance

    This seminar features leaders from some of the nation’s highest performing EMS systems:

    • Jim Pierson, President/COO of Medic Ambulance
    • Jonathan Washko, MBA, Assistant Vice President of the Center of Emergency Medical Services at Northwell Health
    • Rob Lawrence, Robert Lawrence Consulting, former COO of Richmond Ambulance Authority

    Facilitating the session will be Matt Zavadsky, MS-HSA, president of the National Association of EMTs and chief strategic integration officer for Fort Worth’s MedStar Mobile Healthcare, where he has helped implement numerous innovative partnerships with healthcare stakeholders and payers.

    This session is sponsored by the Academy of International Mobile Healthcare Integration.


    • 4 Oct 2021
    • 1:00 PM - 5:00 PM (EDT)
    • Atlanta

    EMS World Expo Preconference Workshop: Next Level Public Relations

    Monday, October 4 | 1:00 PM - 5:00 PM


    • AIMHI Communications Chair Alexia Bratiotis Jobson, APR, NREMT 
    • American Ambulance Association Communications Chair Rob Lawrence, MCMI
    • Richmond Ambulance Authority's Mark Tenia

    You are confidently responding to media inquiries to your agency, you’ve successfully pitched some stories and your digital media presence is growing. That’s it, right? Not even close. During this pre-conference session, participants will dig deep into public relations, audience engagement, writing, planning, tools for execution, and how to evaluate. Participants will leave this session with hands-on experience creating a successful PR campaign, developing a media plan and calendar including how to identify opportunities and how to create messaging. In addition, they will learn how to generate interest and connect with audiences by revisiting (and practicing) the fundamentals of writing pieces like press releases, social medial posts, blog posts, and media pitches. Information will be useful for new/occasional PIOs as well as for more seasoned professionals.


Past events

7 Jul 2021 Flipping OFF the Switch on HOT Emergency Medical Vehicle Responses!
24 Jun 2021 Who Was Jack Stout and Why Do His Ideas Still Resonate?
23 Mar 2021 Developing and Implementing Evidence-Based Protocols
2 Feb 2021 Best Practices in EMS Transformation During the Pandemic
12 Nov 2020 High-Performance High-Value Financial Measures
10 Aug 2020 High-Performance High-Value Operational Measures
9 Jun 2020 High-Performance High-Value Clinical Outcome Measures
31 Mar 2020 ICMA Webinar: Is Your EMS System Delivering Value?
13 Mar 2020 COVID-19 EMS Patient Management: Myth vs. Reality Webinar
24 Feb 2020 High Performance/High Value Outcome Metrics For EMS
5 Dec 2019 CMS Ground Ambulance Organizations: Data Collection System Call
4 Dec 2019 Quality Metrics and Dashboarding Webinar
30 Oct 2019 The Financial Anatomy of an EMS Call
23 Sep 2019 AIMHI-NAEMT Webinar: EMS Finance—What Does EMS Really Cost?
27 Aug 2019 Models for STEMI & Stroke Hospital Activations From the Comm Center
20 Aug 2019 AIMHI-NAEMT Webinar: Follow the Money—How EMS Is Financed
14 Aug 2019 Special Office Hours: Community Paramedic Programs and the Quality Payment Program
22 Jul 2019 Pinnacle EMS Power Seminar: Effective Strategies for Addressing Behavioral Health and Social Issues in Your Community
12 Jun 2019 Value-Based Finance Models for EMS + ET3
5 Mar 2019 Caring for the Caregiver: Provider Mental Health
13 Nov 2018 High Value Sepsis Protocols & Processes
28 Sep 2018 Reimbursement Committee
28 Sep 2018 PR & Communications Committee
14 Sep 2018 Education Committee
31 Aug 2018 Reimbursement Committee
29 Aug 2018 PR & Communications Committee
24 Aug 2018 Education Committee
24 Jul 2018 Board Meeting

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