On Demand Education: When the Patient Doesn’t Pay – Practical Strategies for Protecting EMS Revenue

Guest Presenter: Kim Stanley, Chief Client Advocacy Officer, EMS|MC

The AIMHI Reimbursement Committee Chair Mergendahl arranged for a special educational session during our August 12, 2026 @ 1p CT AIMHI Reimbursement Committee.

When the Patient Doesn’t Pay: Practical Strategies for Protecting EMS Revenue

At the conclusion of this activity, participants learned how to:

Identify the primary factors contributing to unpaid ambulance accounts and increasing patient financial responsibility.

Evaluate revenue cycle strategies that improve insurance reimbursement before patient balances become collectible accounts.

Implement patient-friendly communication and collection practices that maximize recoveries while protecting community relationships.

Analyze collection performance metrics to determine the most cost-effective approach for managing patient balances and bad debt.

Click here to watch a recording of the presentation.

Click here to download the handout from the session.